BUY ANY 10 CARDS FOR $45*. FREE SHIPPING NZ WIDE.



FAQs

GENERAL

* HOW DO I GET 10 CARDS for $45?
When you add any 10 or more cards not on sale to your basket an automatic discount of $12.50 will be applied giving you 10 cards for $45.

HOW DO I USE A PROMO CODE?
Use the code 5CARDS to get any 5 cards not on sale for $25. The 5CARDS code will work when buying 5-9 cards. An automatic discount of $12.50 will be applied when buying 10 or more cards. Promo codes may be entered during the COUPON CODE step in the checkout process. Simply type or paste your code in the box provided, and then click CONTINUE. Only one promo code may be applied per order and may not be used in conjunction with any other offer or on 10 packs of cards or on any cards already on sale.

IS IT REALLY FREE SHIPPING NZ WIDE?
Yes! We want all of our customers to be happy and that includes those living rurally. Yes sometimes we don't make much with selling a card or two but we think its worth it to keep all of our shipping free NZ wide.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, Paypal and Apple Pay. Only one payment method may be applied per order.

IF I PLACE AN ORDER, WHEN WILL I BE CHARGED?
Your card will be charged at the time your order is placed. 

IS MY TRANSACTION SECURE?
We take the utmost care and concern for your privacy while you are shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured using up to 256-bit SSL encryption technology to ensure your personal information (especially your name, address, and credit card number) stays out of the wrong hands and cannot be read or intercepted as it travels to our payment processing system.

WHY IS MY CARD BEING DECLINED WHEN I TRY TO PLACE AN ORDER?
This is likely happening because the billing address you are using does not match the billing address tied to your card. Please make sure to double check that the billing address is correct, and then try again. If you are still experiencing problems, you may wish to contact the issuing bank of your credit card regarding this matter, and then inform us of any additional information.

THE PRODUCT I WANT TO ORDER IS OUT OF STOCK. HOW CAN I BE NOTIFIED IF/WHEN THE PRODUCT WILL BE BACK IN STOCK?
Please email hello@thepaperpeople.co.nz and kindly let us know what product you are interested in. Our team will be more than happy to pass along any information they have regarding stock, and if/when it will be back on our site.

CAN I FIND YOUR PRODUCTS LOCALLY?
At the moment you can find our cards online from our store and from MIXT and Wistle & Co in Kingsland, Auckland, and from UBS, Olveston and SunRay in Dunedin. We’re working on getting our cards into more stores around the country and will keep you posted.

WHAT ARE YOUR OPERATING HOURS?
As we are an ecommerce store we want to be here for our customers whenever we are needed so try and answer emails as quickly as possible - at least within 24 hours. On week days we normally pack orders and have them ready to ship the same day but this isn't always possible as there are only two of us running the show!  We do not ship any orders on Saturdays or Sundays but feel free to place orders over the weekend and they will be on their way on the following Monday.


SHIPPING, RETURNS & EXCHANGES

SHIPPING

Sorry, international shipping is not currently possible.

All shipping within New Zealand is free - this includes rural delivery.

1 - 4 cards ship free via standard New Zealand Post and will reach you in 3 - 5 working days.

5 + cards ship free via CourierPost overnight delivery.

If you live in a main centre you can expect CourierPost orders to arrive within 2 working days. Please allow an extra working day if you live outside a main centre. There is no Saturday delivery for CourierPost orders.

We will dispatch your order no later than the following business day after your order has been placed. We have all cards in stock unless there is a sold out note in which case you can contact us by email and we can let you know when they will be back in stock.

If there is a public holiday, please allow an extra day or two. You can always check to see how your order is going by emailing us at hello@thepaperpeople.co.nz. We will email you a confirmation and tracking number once your order has been shipped.

If you require urgent delivery, or would like to discuss shipping options please get in touch.

 

HOW CAN I FIND OUT THE STATUS OF MY ORDER?
You can always check to see how your order is going by emailing us at hello@thepaperpeople.co.nz. If you order has been sent by courier will we email you a tracking number when dispatching your order.

RETURNS
You may return any product within 14 days of purchase for a full refund less the original shipping cost. Items must be in perfect unused condition. Return shipping charges are not refunded unless the original item was incorrect or faulty. Personalised orders are non refundable once your order is placed. 

To return an item, please email us for a returns authorisation and then send it back to:

The Paper People
Attn: Returns
173 Taieri Road
Dunedin 9010

This does not affect your statutory rights.

IF I MAIL A RETURN, WHEN WILL I BE REFUNDED?
Once we receive the returned item(s) the charges will be credited to the original method of payment excluding non-refundable shipping cost in approximately 1-3 business days.

EXCHANGES
If you wish to exchange an item please email us as soon as possible to reserve another one. If you have just placed an order and we will do our best to change it for you before it ships. All return shipping costs are to be paid by the you.


PRIVACY

Your personal details are for our eyes only. We will not give them out to anyone. You can see our full privacy policy here.